General Purchase Conditions
This page (together with the mentioned pages) sets out the conditions that govern the use of this site and the purchase of products within it (hereinafter, the "Terms").
Please read the Terms carefully before using this Website. By using it or placing an order through the Website, Juneau Cayenne BVBA considers that the purchaser, having made an order, has unreservedly accepted the General conditions of purchase which will have been made available to read previously and will be accessible at any time through the website. Therefore, if you do not agree with all the Terms, you must not use this Website nor place any orders.
These conditions may be modified. It is the responsibility or the user to read them periodically, since the conditions in force at the time of use of the Website or of the Conclusion of the Contract (as will be defined later) will be applicable.
II. Your data
III. Use of the Website
By using this Website and placing order through it, you agree to:
1. Make legally valid inquiries and orders.
2. Not make any speculative, false or fraudulent orders. If it can be reasonably considered that an order of this kind has been carried out, we are authorized to cancel it and report it to the relevant authorities.
If you do not provide us all the information we need, we will not be able to place your order.
IV. Availability of the service and shipping
Items that are offered through this website are available for shipping all over the world. Juneau Cayenne BVBA delivers its products through a courier company. The maximum delivery time of an order as well as the rates shall be those indicated in the section Delivery Information, counting from the following day after payment confirmation. The client will be promptly informed in case of a delay in the delivery of the piece or pieces, caused by exceptional circumstances. The delivery is considered effective from the moment the product is made available to the client through the courier and the recipient signs the receipt of delivery.
Juneau Cayenne BVBA shall not send the piece or pieces purchased until the Client's payment confirmation is received.
V. Conclusion of the contract
The information contained in these Terms and the details contained in the Website do not constitute an offer, but an invitation to a contract.
The order is not effective until the client clicks on "Accept" in the order confirmation screen. During the process of selection and purchase of the product or products the customer may at any time cancel the steps already carried out and abandon the process. Within 24 hours after the payment has been made, the client will receive a conformity message with the amounts paid and the data recorded.
Only the products listed in the confirmation of purchase shall be part of the Contract.
VI. Product Availability
Although Juneau Cayenne BVBA tries to make all products offered on the website available, it is possible for a product requested by the Customer not to be available. In this case, Juneau Cayenne BVBA agrees to send the Customer an e-mail, within a period of 15 days (from the moment of purchase) informing the Customer of the date when said product can be shipped. In case of failure to provide the product, Juneau Cayenne BVBA can suggest an item of equivalent price and quality to the Customer. The Customer can reject this alternative, which will result in the immediate reimbursement of the amounts paid by the Customer.
VII. Return policy
The Customer has 14 working days to cancel the contract without providing the reasons. The 14 working days shall be counted from the date of delivery of the product. Before exercising the right of withdrawal Juneau Cayenne BVBA can propose solutions that can satisfy the interests of the client. In any case, product returns shall only be accepted if received in perfect condition. Once Juneau Cayenne BVBA receives the products the refund shall be paid for the corresponding amount.
Juneau Cayenne BVBA will not pay the delivery costs of returning the product. The Customer shall be responsible for the delivery costs unless the product is faulty. Please take into account that if you decide to return the products COD we are authorized to charge you for the expenses incurred.
Your right to withdraw applies exclusively to those products returned in the conditions in which you received them. Please, return the article using or including its original packaging. You must also include instructions, documents and wrapping paper of the products. No refund shall be made if the product has been used further than the mere opening of the product or if it has suffered any damages, so you must be careful with the products while in your possession.
After examining the article, we will inform you as to whether you have a right to receive the refund for the amount paid. The refund shall be made as soon as possible and, in any case, within the 14-day period from the date in which you informed us of your intention to withdraw. The return is always made through the same means of payment used for the purchase.
7.2. Returning faulty products
It is the responsibility of the recipient to verify the products upon reception and expose all problems and claims deemed appropriate.
In the case of a faulty product, the customer must notify the retailer the lack of conformity within two months from delivery. These procedures shall be free for the Customer.
Juneau Cayenne BVBA shall proceed to repair, replace, reduce the price or terminate the contract within two years from delivery. The customer must inform the retailer of the lack of conformity within two months from the moment said lack of conformity is detected.
We shall proceed to carefully examine the returned product and will inform you by e-mail, within reasonable time, whether the return is admissible. The customer must decide then between replacement of the product or reimbursement of the amount paid for products returned because of a defect. Repayment shall be made through the same method of payment that was used to pay for the purchase.
The return of the article shall be carried out as soon as possible and, in any case, within 30 days from the date in which we send an e-mail confirming the return of the unsatisfactory product is admissible
The rights recognized by current legislation are safeguarded.
7.3. Under no circumstances can a personalized product be returned.
VIII. Written communications
Applicable laws require that part of the information or communications we send to you are in writing. By using this Website, you accept that most of our messages shall be electronic. We will contact you by e-mail or provide information by posting notices on this Website. For contractual purposes, you agree to electronic communication and recognize that every contract, notification, information and other messages we send electronically comply with the written requirement. This condition does not affect your rights under the law.
The notifications you send us must be sent preferably through the Contact section of the Website.
The messages shall be considered received and appropriately carried out once they have been uploaded to our website, 24 hours after an e-mail has been sent. To prove the message has been sent, it will be enough with proving the e-mail was sent to the e-mail address specified by the receiver.
X. Partial invalidity
If any of the present Terms or any of the provisions the contract are invalidated or declared void by the firm resolution of a competent authority, the remaining terms and conditions will remain in force and said declaration of invalidity shall not have any effect on them.
XI. Intellectual property rights
All content on our website such as text, graphics, photographs, logos, icons, images, as well as the graphic design, code source and software, are the exclusive property of Juneau Cayenne BVBA or third parties, whose rights in this respect are legitimately held by Juneau Cayenne BVBA to the corresponding extent and are therefore protected by national and international legislation.
The use of all elements under industrial and intellectual property with commercial purposes as well as its distribution, modification, alteration or decompilation is strictly prohibited.
When clients send us observations, opinions or comments via e-mail, in cases in which the nature of the services allows it, they are allowing Juneau Cayenne BVBA to reproduce, communicate publically, transform and exercise any other exploitation right, with these observations, opinions or comments, for as long as copyright is legally foresee and without territorial limitation. It is understood that this authorization is granted for free.
To use a design (photo, logo, brand, phrase, text, etc.) the user must own all rights to this design. In case of a doubt, the customer must be informed of its legal status before using the design.
XII. Exclusion of warranties and liabilities
Juneau Cayenne BVBA reserves the right to interrupt access to the website, as well as the provision of any or all services provided through it at any time and without prior notice, whether for technical reasons or in relation to security, control, maintenance reasons, power failures or any other justified cause.
Consequently, Juneau Cayenne BVBA does not guarantee the availability or continuity of the website or services, which means the customer uses it at their own risk and Juneau Cayenne BVBA cannot be held responsible in this regard at any time.
Juneau Cayenne BVBA will not be liable in the event of interruptions, delays, errors or malfunction of the services and, in general, other inconveniences originated by causes that are outside the control of Juneau Cayenne BVBA, and/or due to malicious or guilty actions of the customer and/or caused by chance or force majeure. Notwithstanding the provisions of article 1105 of the Civil Code, the following shall be included in the concept of force majeure, in addition, and for the purposes of these Terms, to all events occurring outside the control of Juneau Cayenne BVBA, such as: failure on the part of third parties, operators or service companies, acts of Government, lack of access to networks of third parties, acts or omissions carried out by public authorities, others produced as a result of natural phenomena, blackouts, etc., as well as attacks by hackers or specialized third parties to the security or integrity of the computer system, provided that Juneau Cayenne BVBA has adopted reasonable security measures in accordance with the current status of technology. In any case, whatever the cause, Juneau Cayenne BVBA shall not take responsibility for any direct or indirect damages occurred nor lost profits.
Juneau Cayenne BVBA will try, as far as is possible, to update and rectify all information hosted on its website that does not comply with the minimum guarantees of truthfulness. In this sense, Juneau Cayenne BVBA is under no obligation to control and does not control content transmitted, distributed or made available to third parties or collaborators, except in those cases where current legislation so requires or when it is required by a competent Judicial or Administrative authority.
Likewise, Juneau Cayenne BVBA excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other harmful elements in the contents that may cause alteration in computer systems, as well as in documents or systems stored therein.
Juneau Cayenne BVBA is not responsible for the use that the client makes of the services of the website or its passwords, as well as any other material within it, infringing the intellectual or industrial property rights or any other rights of third parties.
XIII. Liability, litigation and applicable law
Juneau Cayenne BVBA cannot be held responsible for breaches of contract occurred in case of force majeure, disturbances or total or partial strikes of postal services and means of transport and/or communications, floods or fires. In case of litigation, the member will address Juneau Cayenne BVBA has a priority for a friendly settlement.
These Terms of Purchase are governed by Belgian law.